Welcome to our website operated by UKCOA LTD., trading under the name Zethora. Throughout this document, “we,” “us,” or “our” refer to UKCOA LTD., and “you” or “your” refer to the users of this website and purchasers of our products and services.

UKCOA LTD. (Company No. 11999379) is a registered company in England and Wales, with its registered address at Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom.

“UKCOA” is a registered trademark of UKCOA LTD., indicated by the trademark symbol “®”. Any unauthorized use or reproduction of the UKCOA trademark without the express written consent of UKCOA LTD. is strictly prohibited.

By accessing and using this website, you agree to abide by the following terms and conditions:

Copyrights

You are prohibited from copying, reproducing, distributing, publishing, displaying, performing, modifying, creating derivative works, transmitting, or exploiting any content on this website without prior authorization. This includes distributing any part of the content over any network, selling or offering it for sale, or using it to construct databases. You must not alter or remove any copyright or other notice from copies of the content on the website.

Unless otherwise stated, UKCOA LTD. or its affiliates or licensors own all copyright, database, and other intellectual property rights in the website and its contents, with all rights reserved. This encompasses copyright and other intellectual property rights in videos, presentations, photographs, audios, documents, images, buttons, layout, and text contained on or in this website. Any images with an “Image Credit” line below should be considered under the ownership and copyright of the specified party in the credit, not of UKCOA, its affiliates, licensors, or any other party.

External Links

UKCOA LTD. is not liable for the content of external websites. Our website may contain links to other websites, and when you access these links, you may leave our site. These links are provided for your convenience, and we do not endorse or accept responsibility for the content, products, or services offered on these external websites. We are not responsible for the availability of these websites and will not be liable for any loss or damage incurred by using them.

If you choose to access linked websites, you do so at your own risk. This includes other websites operated by UKCOA LTD., such as ukcoa.com, zethora.com, and carbonpurge.com. Each of these sites has separate and independent terms and privacy policies, which may vary significantly due to the nature of our business. We recommend carefully reading the terms of each site.

Information on the site

The information on this website has been included in good faith for educational and general informational purposes only, and is subject to change without notice. Nothing contained in any part of this website constitutes legal, investment, tax or other advice, nor should it be relied upon in making an investment or other decision or for any other specific purpose and no undertaking, representation or warranty (express or implied) is given as to its accuracy, reliability or completeness.

We have made reasonable efforts to ensure that all information on the website is accurate at the time of inclusion, however, there may be errors in such information for which we shall have no liability. We cannot guarantee that any information displayed on the website has not been changed or modified through malicious attacks or “hacking”.

We have included certain material on the website which has been produced, provided or written by third parties. Such material is provided for educational purposes only and should not be taken to represent the opinions, beliefs or views of UKCOA or any of its affiliates, employees, directors or officers.

Availability and Access

We have taken reasonable care in the preparation of the website. However, we cannot guarantee that you will have uninterrupted access to the website at all times and we reserve the right to suspend the website at any time, without notice or liability. We reserve the right in our absolute discretion to monitor, suspend, revoke or otherwise limit access to this website for any person at any time.

Access to the website and the information on the website is not directed at any person in any jurisdiction where (by reason of that person’s nationality, residence or otherwise) it is prohibited to access the website or direct such information for any reason. If you are a person in a jurisdiction in which such prohibitions apply, you must not access this website.

Disclaimer

This website is provided “as is” and your access and use of it is at your own risk. To the fullest extent permitted by law, UKCOA makes no representations, undertakings or warranties about the content of and information provided through this website, including any hypertext links or any other items used either directly or indirectly from the website. UKCOA accepts no liability for any inaccuracies or omissions in the website and any decisions based on information contained in the website are your sole responsibility.

To the fullest extent permitted by law all representations, warranties and undertakings (express or implied) in respect of the website and the content of and your use of the same are excluded. In particular, but without limitation, we do not warrant that the website or any videos, software, information or material available on or downloaded from the website will be free from errors, faults, viruses, other computer or data-corrupting or data-damaging material or defects, compatible with your equipment or fit for any purpose.

Indemnity

You agree at all times to indemnify, defend and hold harmless UKCOA, its agents, suppliers, affiliates and their respective directors and employees against all actions, proceedings, costs, claims, damages, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by UKCOA directly or indirectly in respect of:

(i) any information or other content you provide on or through this website or which is sent to UKCOA by e-mail, web forms or other correspondence; or

(ii) Your use or misuse of the content or this website, including without limitation infringement claims

Limitation of Liability

Except in the case of fraud, death or personal injury caused by our negligence or other cases where by law liability cannot be excluded or limited, we exclude all liability to you in respect of your use of this website or any information or other content obtained either directly or indirectly from this website, howsoever arising and whether in contract, tort, negligence, misrepresentation or otherwise.

Under no circumstances shall we have any liability for any loss of profit, business opportunity, goodwill, anticipated savings or data, or for any special, indirect, incidental or consequential loss or damages of whatsoever kind resulting from the use of this website or any information or other content obtained either directly or indirectly from this website, howsoever arising and whether in contract, tort, negligence, misrepresentation or otherwise.

You shall be liable to us for any loss, liability or cost we (or any of our affiliates) suffer as a result of your use of this website or any breach of these terms and conditions. By using this website you agree to indemnify and hold harmless UKCOA and its affiliates against all legal fees, claims, liabilities, damages, costs, losses and other expenses that may be incurred or suffered by UKCOA or its affiliates as a result of your use of the website or breach of these terms.

General

All communication to the company, including inquiries, requests, complaints, or other correspondence, must be conducted in the English language. The company reserves the right to refuse or disregard any communication that is not in English. This provision shall apply to all forms of communication, including but not limited to emails, letters, phone calls, and online submissions.

Any failure by us to exercise any right or remedy under these terms or at law does not constitute a waiver of that right or remedy or a waiver of any other rights or remedies. No single or partial exercise of a right or remedy by us under these terms or at law prevents further exercise of the right or remedy or the exercise of any other right or remedy.

Payments

Payment Methods

We accept payments through Stripe and PayPal, two secure and widely recognised payment processing platforms. You can use major credit cards and other payment methods supported by these platforms to complete your transactions with us.

Transactions for our products or services may appear on your bank statement as “UKCOA”.

Taxes

We are not currently registered for Value Added Tax (VAT), and as such, all prices displayed on the website are exclusive of VAT. As a result, VAT will not be added to the prices listed.

Account Registration

To access certain features and enjoy personalised benefits on our website, you have the option to register an account. By registering, you can save your preferences, track your orders, and enjoy a smoother shopping experience.

Creating an Account

Registering an account is quick and easy. Simply visit any of the account pages and then enter your email address inside the Register box and click the “Register” button, you will then receive an email with a link to set a new password.

Account Security

It’s important to keep your account credentials secure. Choose a strong password and do not share your login details with anyone. You are responsible for all activities that occur under your account.

Account Termination

We reserve the right to suspend or terminate accounts that violate our terms of service or engage in fraudulent or abusive behaviour.

Ordering Process

You can easily make purchases on our website without registering for an account. Simply browse our selection of products, add items to your cart, and proceed to checkout.

At checkout, you’ll have the option to:

  • Create an Account: If you’d like to create an account for faster checkout in the future, simply check the “Create an account?” box and follow the prompts.
  • Receive Updates: Opt-in to receive updates about products and promotions by checking the corresponding box.
  • Exclusive Emails: If you’d like to receive exclusive emails with discounts and product information, check the appropriate box.

After completing your order, you’ll receive an email confirmation with your order details. Orders are typically processed within 48 hours, and delivery times may vary based on your location and selected shipping method.

Shipping & Delivery

Free Shipping

We offer free standard shipping on all orders. Your order will be processed within two (2) business days from the date of purchase. Once your order has been processed, you will receive a confirmation email with tracking information.

Delivery Times

Delivery times may vary depending on your location and any unforeseen circumstances. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our shipping carrier’s website.

Delivery Issues

If you encounter any issues with your delivery, such as delays or damaged packages, please contact our customer service team for assistance. We will work with our shipping carrier to resolve the issue and ensure the timely delivery of your order.

Shipping Restrictions

Please note that certain products may be subject to shipping restrictions or regulations based on their contents or destination. We reserve the right to refuse or cancel any orders that violate these restrictions.

Returns & Refunds

We are committed to ensuring the quality of our products. If you receive a faulty or damaged item, please contact our customer service team within 30 days of receipt to arrange a refund, repair, or replacement.

Faulty Goods: If the goods are faulty, not as described, or not fit for purpose, you have the right to a refund, repair, or replacement within a reasonable time frame as per the Consumer Rights Act 2015.

To initiate a return for faulty goods, please contact our customer service team for return authorisation and instructions. Once we have received and inspected the returned item(s), we will process your refund or exchange promptly.

Please note that this policy applies only to faulty or damaged items. We do not offer refunds for change of mind or non-faulty items.

For more information or assistance with returns and refunds, please contact our customer service team.

Product Warranty

We offer a one-year (12 months) warranty on all our physical products, providing you with confidence and peace of mind in your purchase.

Warranty Coverage

Our one-year warranty covers manufacturing defects and faulty workmanship under normal use and conditions. To activate your warranty and receive coverage, we encourage you to register your product using our online form within 30 days of purchase.

Register Your Product

To register your product for warranty coverage, please fill out the registration form on our website. Be sure to provide accurate information, including your name, email address, product details, and proof of purchase.

Exclusions

Please note that our warranty does not cover damage caused by misuse, neglect, accidents, or alterations to the product. It also does not cover normal wear and tear or damage resulting from improper care or handling.

Claim Process

If you encounter any issues covered by our warranty, please contact our customer service team for assistance. If necessary, we may request additional information or documentation to process your claim.

Resolution

If a defect is found to be covered by our warranty, we will repair or replace the product at our discretion. If the exact product is no longer available, we may offer a comparable replacement or provide you with a discount code of equivalent value for your next purchase.

Limitation of Liability

Our warranty is limited to the repair or replacement of defective products and does not cover any incidental or consequential damages. Our liability under the warranty is strictly limited to the purchase price of the product.

Live Chat Service

The Tawk.to live chat service (“Live Chat”) is provided on our website for the purpose of facilitating communication between customers and our representatives. The use of the Live Chat is at the discretion of our company. While every effort is made to ensure its availability and functionality, we do not guarantee uninterrupted or error-free operation of the Live Chat. Users acknowledge that the Live Chat may be subject to downtime, technical issues, or maintenance activities beyond our control.

We shall not be liable for any damages, losses, or expenses incurred as a result of the use or unavailability of the Live Chat, including but not limited to any errors, delays, or interruptions in communication. Users agree to use the Live Chat at their own risk and understand that we are not responsible for any consequences arising from reliance on information obtained through the Live Chat. While our representatives strive to provide accurate information, users acknowledge that the information provided through the Live Chat is for general guidance purposes only and should not be considered as professional advice.

WordPress Packages

For our WordPress Easy Start and eCommerce Packages, please refer to the terms and conditions outlined on our separate site, ukcoa.co.uk. By purchasing these packages, you agree to the terms and conditions specified on the ukcoa.co.uk website.

Force Majeure

UKCOA shall not be liable for any loss or delay or failure in performance of any part of these Terms of Use or our Services for any cause beyond our reasonable control including, without limitation, acts of God, acts or omissions of civil or military authority, government restrictions or regulations, embargoes, epidemics, wars, terrorist acts, riots, insurrections, strikes, industrial or labour disputes of any kind, fires, explosions, earthquakes, floods, accidents, compliance with any statutory, regulatory or legal obligation, act of sabotage, major environmental disturbances, unusually severe weather conditions, exchange or market disruption, suspension of trading, periods of abnormal or unusual market activity, unanticipated dealing volumes, inability to communicate with market makers, telecommunication failure, energy failure, internet outages, cyber-attacks, viruses or hacking, or any other cause outside our reasonable control.

In no event shall UKCOA be liable for any failure or delay of service resulting from regular network maintenance or external factors such as power failure, natural disaster, service provider-side problems or governmental acts.

Severance

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

Amendments

We may delete or update any information on the website, add material or amend, alter, redesign or change anything contained on the website at any time, without notice and without any liability to any person. We shall have no responsibility for ensuring that the website is kept up to date. We reserve the right to amend these terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the website, and it shall be your responsibility to check these terms for any such amendments.

Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.